Chat transcript for case: 0-1584000035502
Oct 31, 7:09 AM (Pacific Time)
7:09:35 AM mina s a r g i o u s: mina s a r g i o u s joined the conversation
7:09:36 AM Lili: Lili joined the conversation
7:09:40 AM Lili: Welcome! Your Case ID is 0-1584000035502. Refer to this if you need to contact us again.
7:09:58 AM mina s a r g i o u s: Hi, Lili! LOL
7:12:16 AM Lili: Hi. Thanks for being a Google One member. This is Lili from the Google One support team. How are you today?
7:12:59 AM mina s a r g i o u s: I'm doing very well. Thank you. Please let me know if there is something else you need to know. Review of Lilit Pogosian MD I need to know why my review isn't showing. If it is because of a link, I think the link is very important and should stay up, and it is not an ad; it is a medical YouTube video. I also need to know why I can't see it here, and I want to be sure it is never removed because it is critically important and very, very, very significant
7:13:53 AM Lili: Thanks for providing more details.
7:14:06 AM mina s a r g i o u s: Thank you!
7:14:10 AM Lili: Just to make sure, may I know if this review is for a Youtube video?
7:14:30 AM mina s a r g i o u s: This is for a Medical Professional named Lilit Pogosian MD
7:15:20 AM Lili: May I know where did you leave the review?
7:15:42 AM mina s a r g i o u s: I posted it to Google Reviews
7:19:01 AM Lili: Thanks for the information. I understand that you need help with Google Reviews. Let us work on this together.
7:19:08 AM Lili: For authentication purposes, are we working with the email minasargious@gmail.com?
7:19:24 AM mina s a r g i o u s: Yes
7:20:12 AM Lili: Thanks for confirming your email.
7:20:34 AM mina s a r g i o u s: Thanx
7:21:26 AM Lili: From what I can see here, this is supposed to be handled by Google Business Profile team. I am from Google One and this is outside of our cope of support.
7:22:16 AM Lili: Let me get their contact link.
7:22:30 AM mina s a r g i o u s: I will get you some help from them latr. I hope you have a great evening and please let me know if you find out anymore about this review.
7:22:54 AM Lili: Here is the contact link:
https://support.google.com/business/gethelp
7:23:13 AM mina s a r g i o u s: I hope you have a great evening!
7:23:55 AM Lili: Thank you for understanding. Hope this will get sorted out soon.
7:24:02 AM Lili: You have been an excellent customer to work with. I will be sending you a follow-up email after we end the chat. I would love to help out if you have more concerns with Google One. Would there be anything else?
7:26:21 AM Lili: May I know if you’re still there?
7:27:21 AM Lili: You’ve been pretty quiet. Let us know if you'd like to continue this chat session. We appreciate your response.
7:28:20 AM Lili: We’ll close this chat now. If you’d like to get in contact with us again, feel free to start another chat. Thank you for contacting Google Support.
7:28:20 AM Lili: Lili ended the conversation